Whether you're a participant, a family member, or a support coordinator — the conversation starts at your pace.
Fill out as much as feels comfortable. We'll respond within one business day. If any question doesn't apply, just leave it blank.
We take the same trauma-informed approach to first contact that we take to everything else. Here's what to expect:
A brief, personalised reply confirming we've received your message, outlining next steps, and inviting any questions — before any formal assessment begins.
A phone or video call with your assigned Case Manager to introduce ourselves, walk through our approach, and hear what matters most to you. No paperwork pressure.
We talk through confidentiality, data use and the options that might suit you. You decide whether and when to move forward. Opt-out without penalty — always.